Refund policy

Return & Refund Policy

You have the right to return your order within 14 days of receiving the goods, in accordance with EU consumer law.

Return conditions

Returned items must be unused, in original condition, and in their original packaging. To initiate a return, please contact us before sending the item back.

Return shipping & fees

Contact our help desk for a return label at hello@openwaterstore.eu

Refunds

Once the returned item has been received and inspected, a refund will be issued to the original payment method. The refund amount will correspond to the product value. 

Exchanges

If you wish to exchange an item, please contact us and we will assist you with the next steps.

Important information

• Return requests must be made within 14 days of delivery.

• Items returned without prior approval may not be accepted.

• Delivery times and refund processing times may vary depending on location and payment provider.